General Local SEO

    How do I respond to a negative Google review?

    LocalHero editorialUpdated July 24, 20262 min read

    Respond to a negative review calmly, thank the customer for the feedback, briefly address what went wrong, and offer to make it right offline.

    Never argue in public. A short, professional reply shows future customers that you take problems seriously, even if the original review was unfair.

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