Why Is Your Google Business Profile Not Ranking?
A claimed profile and an optimized profile are different things, and Google treats them differently. In our study of 1,122 profiles across eight trades, average completeness came to 2.89 out of 3 on the three basics alone — website, phone, and opening hours — and 8% of businesses had no website linked at all. Those are the fields Google uses to decide whether a listing is worth showing, and they are still blank on a large share of listings competing against you.
The primary category is the single field most often set wrong. Google matches your listing to a query largely through that one selection, so a general contractor filed under 'Contractor' rather than 'Roofing Contractor' will lose roofing searches to competitors with weaker reviews and fewer citations. Secondary categories, service lists, and service-area settings compound the same problem when they are left at whatever the setup wizard suggested.
GBP optimization is also not a one-time task. Google pushes owner-suggested edits, competitors submit changes to your listing, and data aggregators overwrite fields with stale information. Profiles that were correct last quarter routinely drift, which is why the ranking effect of a one-off cleanup fades without monitoring.